What furniture services does Maple Crest Furnishings provide for interior spaces?

Maple Crest Furnishings typically helps with selecting, supplying, and arranging furniture for interior spaces in homes and commercial settings. The service scope usually includes coordinated pieces that fit the room, style, and everyday use, so the result feels practical and consistent rather than pieced together.

What is usually included when Maple Crest Furnishings handles an interior furniture project?

A typical project includes a review of the space, guidance on suitable furniture options, and support with choosing items that work well together. Depending on the project, it may also include delivery coordination and placement support so the furniture is set up as part of the interior plan.

How is pricing determined for custom furniture from Maple Crest Furnishings?

Pricing typically depends on the size of the piece, the materials selected, and the level of detail in the design. Interior finishes, hardware choices, and any custom dimensions can also affect the final cost, so quotes are usually based on the full scope of the project.

Do you provide quotes, and are there extra fees I should expect?

Yes, quotes are usually provided after the project details are reviewed, so the price reflects the specific furniture and interior requirements. Depending on the order, there may be added costs for delivery, rush timelines, or special material requests, but those are normally outlined before work moves forward.

How can I get in touch with Maple Crest Furnishings to start a project?

You can reach out by phone or email to share a few details about your space and what you need. From there, our team will follow up with a practical next step, whether that is a quick phone call or an in-person visit to discuss your interior and furniture needs.

Maple Crest Furnishings

These Terms of Service (the “Terms”) govern access to and use of the products and services offered by Maple Crest Furnishings Ltd. (“Maple Crest Furnishings Ltd.,” “we,” “us,” or “our”). By visiting our website, placing an order, requesting a quote, scheduling a consultation, accepting a proposal, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

Company: Maple Crest Furnishings Ltd.
Address: Maple Crest Furnishings, 1875 Springfield Road, Kelowna, BC V1Y 5V5, Canada
Email: [email protected]
Phone: +1 (778) 546-9183

1. Introduction and Acceptance of Terms

These Terms form a legally binding agreement between you and Maple Crest Furnishings Ltd. relating to the sale, design, delivery, installation, assembly, upholstery, and related consultation services we provide in Canada. By using our services, you confirm that:

you have read and understand these Terms;
you are at least the age of majority in your province or territory, or you have the consent of a parent or legal guardian;
you have authority to enter into this agreement if acting on behalf of a business or organization; and
you agree to comply with all applicable laws and these Terms.

We may require additional written agreements, quotes, purchase orders, or service schedules for certain projects. If there is a conflict between these Terms and a signed written agreement, the signed written agreement will prevail to the extent of the conflict.

2. Scope of Services

Maple Crest Furnishings Ltd. provides furniture-related products and services, including but not limited to:

custom furniture design;
residential furniture sales;
office furniture solutions;
furniture delivery and setup;
space planning and layout consultation;
furniture assembly; and
bespoke upholstery options.

Any images, renderings, measurements, samples, specifications, or descriptions we provide are for illustrative purposes unless expressly stated otherwise in writing. Minor variations in color, grain, finish, fabric, stitching, dimensions, materials, or configuration may occur due to the nature of furniture manufacturing and natural materials.

All custom and made-to-order products are produced based on the specifications approved by the customer. You are responsible for reviewing all final measurements, design selections, fabric choices, finishes, and layout details before approval.

3. User Obligations and Responsibilities

You agree to provide accurate, current, and complete information when requesting services, placing an order, or booking delivery or installation. You are responsible for:

ensuring measurements, room dimensions, access paths, elevator availability, stair clearance, and placement areas are accurate and suitable for delivery and installation;
confirming that premises are safe and accessible for our personnel and contractors;
obtaining any required building approvals, condominium permissions, parking permits, or landlord consents;
protecting existing floors, walls, fixtures, and property where needed, unless we expressly agree otherwise in writing;
removing items that may obstruct delivery, assembly, or installation;
reviewing all product and service details before authorizing production or delivery; and
paying all amounts due in accordance with the applicable invoice, quotation, or agreement.

You must not misuse our website, staff, products, or services, including by providing false information, interfering with operations, attempting unauthorized access to systems, or using our services for unlawful purposes.

4. Payment Terms and Conditions

Unless otherwise stated in a written quote or agreement, all prices are in Canadian dollars (CAD) and are subject to applicable taxes, delivery fees, installation fees, assembly fees, restocking fees, administrative charges, and other costs disclosed before purchase or as otherwise permitted by law.

Payment terms may vary depending on the order type and may include:

full payment in advance for retail purchases or smaller orders;
a deposit for custom, bespoke, or made-to-order items;
progress payments for larger residential or commercial projects; and
final payment before delivery, at delivery, or upon completion, as specified in the invoice or agreement.

If a deposit is required, production, procurement, or scheduling may not begin until the deposit is received and cleared. Orders are not confirmed until payment terms are satisfied or otherwise approved by us in writing.

If payment is late or declined, we may suspend services, delay delivery, charge reasonable collection costs, and apply interest on overdue amounts at the maximum lawful rate or, if no rate is specified, at 1.5% per month (18% per annum), calculated from the due date until paid in full, to the extent permitted by law.

We reserve the right to correct pricing errors, typographical errors, and omissions. If a material pricing error affects your order, we may cancel the order and refund any amount paid, or we may seek your written confirmation of the corrected price before proceeding.

5. Cancellation and Refund Policy

Because many furniture products are custom-made, made-to-order, or specially sourced, cancellations and refunds may be limited. The following applies unless a stricter or more specific written policy is provided for a particular product or service:

Standard retail items: Subject to inspection and eligibility criteria, returns or exchanges may be accepted within a reasonable period if unused, in original packaging, and accompanied by proof of purchase, less any applicable restocking or return shipping fees.
Custom, bespoke, altered, upholstered, or made-to-order items: These are generally non-cancellable and non-refundable once production, procurement, fabrication, or customization has begun, except where required by applicable law or where we agree otherwise in writing.
Design, consultation, and planning services: Fees for completed consultations, measurements, renderings, space planning, and similar professional services are non-refundable once performed.
Delivery, assembly, and installation: These charges are non-refundable once the service has been scheduled or performed, except where we are legally required to provide a refund or re-performance.

If you request cancellation before production or ordering from a supplier begins, any refund, if available, may be reduced by non-recoverable costs, administrative fees, design fees, and supplier charges already incurred by us. Deposits for custom work may be non-refundable to the extent permitted by law and disclosed in the quote or agreement.

To initiate a cancellation or refund request, contact us in writing at the email address listed below. We may require photographs, order details, and other documentation to assess the request. Any refund approved by us will be issued using the original payment method where practicable, subject to processing timelines of financial institutions.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Crest Furnishings Ltd., including its directors, officers, employees, contractors, and agents, shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings, arising out of or related to the use of our services, products, or website, even if we have been advised of the possibility of such damages.

Without limiting the generality of the foregoing, we are not responsible for:

damage caused by inaccurate measurements, incomplete site information, or failure to follow care instructions;
damage arising from unsafe, inaccessible, or unsuitable premises;
normal wear and tear, fading, shrinkage, settling, or material variation;
damage caused by misuse, neglect, improper cleaning, unauthorized modification, or third-party handling;
delays caused by suppliers, carriers, customs, weather, labour disruptions, or events beyond our control; or
installation issues resulting from conditions hidden at the site, including wall defects, uneven floors, inadequate anchoring surfaces, or pre-existing damage.

To the extent permitted by law, our total liability for any claim arising out of or related to the products or services provided shall not exceed the amount paid by you to us for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for gross negligence, wilful misconduct, or fraud where such exclusions are prohibited.

7. Intellectual Property Rights

All content on our website and in our materials, including text, images, graphics, logos, design concepts, product descriptions, renderings, specifications, layouts, and branding, is owned by or licensed to Maple Crest Furnishings Ltd. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or exploit any of our intellectual property without our prior written consent, except as necessary for personal use related to a lawful purchase or service engagement.

Where we create custom designs, drawings, renderings, measurements, or layout concepts, we retain all intellectual property rights unless we expressly assign them in writing. Subject to full payment of all amounts due, we may grant you a limited, non-exclusive, non-transferable license to use those materials solely for the intended project and premises.

You represent that any materials, images, logos, room plans, measurements, or other content you provide to us do not infringe the rights of any third party and that you have the necessary rights to share them with us for project purposes.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy legislation such as British Columbia’s Personal Information Protection Act (PIPA).

We may collect personal information such as your name, contact details, delivery address, purchase history, payment information, project specifications, communications, and any other information reasonably necessary to provide our products and services.

We use personal information to:

process orders, quotations, deliveries, installations, and payments;
communicate with you regarding your inquiries or projects;
customize furniture and related services;
provide customer support and after-sales service;
improve our offerings, operations, and website; and
comply with legal, accounting, and regulatory obligations.

We may share information with service providers, suppliers, delivery partners, installers, payment processors, and professional advisors only as needed to carry out our business activities or as required by law. We take reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.

By using our services, you consent to our collection, use, and disclosure of your personal information as described in these Terms and any applicable privacy notice. You may contact us to request access to or correction of your personal information, subject to legal limits.

9. Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from an event beyond our reasonable control, including but not limited to acts of God, fire, flood, extreme weather, power outages, labour disputes, pandemics, epidemics, war, civil unrest, transportation disruptions, supply shortages, government action, customs delays, or third-party service failures.

If a force majeure event occurs, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to resume performance as soon as practicable. We may also adjust schedules, substitute materials where reasonable, or cancel affected orders if continued performance is not commercially feasible or legally possible.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our business, legal requirements, or service offerings. The updated Terms will be posted on our website or otherwise made available to you and will be effective as of the stated effective date.

Your continued use of our services after any change takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services and, if applicable, notify us in writing regarding any outstanding orders or projects.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or any related transaction shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You irrevocably attorn to the exclusive jurisdiction of the courts located in British Columbia, Canada, for the resolution of any dispute arising out of or in connection with these Terms, except where applicable consumer protection law requires otherwise.

12. Contact Information

If you have questions, requests, complaints, or cancellation/refund inquiries regarding these Terms or our services, please contact:

Maple Crest Furnishings Ltd.
Maple Crest Furnishings, 1875 Springfield Road
Kelowna, BC V1Y 5V5
Canada

Email: [email protected]
Phone: +1 (778) 546-9183

13. Severability Clause

If any provision of these Terms is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, if possible. If modification is not possible, the provision will be severed, and the remaining provisions will continue in full force and effect.

No failure or delay by Maple Crest Furnishings Ltd. in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver of that right, remedy, power, or privilege, nor shall any single or partial exercise of any right, remedy, power, or privilege preclude any further exercise of it.

Last Updated: September 8, 2026

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